Welcome to FLIR Detection, Inc. Service Portal for radiation detection and identification products. We are committed to providing our customers with quality products and services that continually meet and exceed their expectations. Our service organization is dedicated to upholding the company’s core values of quality, innovation, and trust through a product’s entire life cycle.

News Bulletin

identiFINDER R400 Software Release v2019.1

FLIR Detection has released a new version of software for the identiFINDER R400 (Previously known as the identiFINDER-2)

Changes and Feature Improvements:

  • Updated driver now available on device when the device is in mass storage mode.
  • Menus have been restructured for better flow and removal of redundant screens.
  • Display Settings, Show Status, and Self-Test, screens have been moved to top level menu so that a password is no longer required to view these menus.
  • Preset Values are now persistent between reboots.
  • Preset Values will now be included in the settings backup file.
  • New Contact information for European Service Center added to home page of the Web Interface.
  • The National Reachback form has been added to the mass storage drive of the device for easy access.
  • Device will now show an acknowledgment screen when a screenshot has been taken.
  • Maximum ID and Extended ID Duration times have been increased from 999 seconds to 1500 seconds.
  • For Ultra-K models, the required calibration on boot after 7 days can now be skipped.
  • The 2006 version of N42 files is no longer provided in downloads. The only available N42 file type is now the 2012 version.
  • The Device will now boot properly after ignoring a Bluetooth error on boot.

Change log is available from the downloads page... https://detectionsupport.com/radiation/downloads

Should you have any questions or concerns, please do not hesitate to contact me at steven.read@flir.com or +1 865 220 8700 ext. 12101

Thank You, Customer Support Manager